FAQ

Questions people actually ask

Can't find yours? The AI Assistant answers tax questions 24/7, or reach a human via Contact.

Is HopperTax free?+

Starting is free forever. Simple PAYE filers can file at ₦0; richer filings (multiple income types, diaspora, business) are paid per filing year — see Pricing. You never pay before you're ready to submit.

Which taxes can I file?+

Personal income tax (including PAYE reconciliation), company income tax, VAT, withholding tax, capital gains, Development Levy, stamp duties and more — for individuals, companies, partnerships, NGOs, estates and trusts.

Is this aligned with the new 2025 tax laws?+

Yes. Our computation engine implements the Nigeria Tax Act, 2025 rates (effective January 2026) — the ₦800,000 tax-free band, rent relief, the ₦100m small-company threshold, the 4% Development Levy — and our processes follow the Nigeria Tax Administration Act, 2025.

Do I need a TIN before I start?+

No. You can complete the entire interview without one. You'll need a TIN to submit; if you don't have one, we guide you through getting it and flag it in Smart Review.

How does the AI document extraction work?+

Upload payroll, bank statements, receipts, invoices or certificates (PDF, image, CSV, Excel, XML). AI reads them, extracts figures, assigns a confidence score, and maps them into your interview. You confirm every number before it's used.

I live abroad. Can HopperTax handle both countries?+

The Diaspora module handles Nigerian residency rules, treaty relief, foreign income and assets, FBAR/FATCA thresholds for US persons, and produces exports your foreign preparer can use. Your non-Nigerian return itself is filed with that country's system.

Does HopperTax hold my money?+

Never. We operate a strict no-custody model. Payments go directly to the tax authority through licensed payment partners, and remittance comparisons link you to the provider — we never touch funds.

How secure is my data?+

Encryption in transit and at rest, biometric and two-factor login, device management, and audit trails on every account action. Your documents live in an encrypted vault only you (and people you authorize) can open.

What if I've never filed and I'm late?+

You're the person we built this for. The interview reconstructs prior years, estimates penalties honestly, and files the backlog. Penalties grow monthly — starting today is the cheapest day.

Can my accountant use HopperTax with me?+

Yes — invite them from Settings. Accountants get a portal with client management, reviews, approvals, bulk filing and a full audit trail.